Oracle Service Cloud is a cloud based multi-channel CRM solution with a focus on providing excellent Customer Service experiences. It combines Contact Centre, Knowledge Base, Self-Service Web Portal, Chat & Social channels into a unified solution.  It was formally known as Rightnow & was aquired by Oracle in 2011. Oracle Service Cloud integrates out of the box with Oracle CX Cloud Solutions; Oracle Policy Automation, Oracle Field Service & Oracle Engagement Cloud.

We are certified experts in Oracle Service Cloud, having worked with the solution since 2013. We have worked on projects in Australia, UK & Europe for organisations within the Retail, Automotive, Betting & Gaming, Local Government & Not-for-Profit sectors.

We are able to provide the following services related to Oracle Service Cloud:

• Consultancy/Projects/Change Requests/Support Contracts.
• Best Practice Assurance/Implementation reviews.
• Upgrade Assistance/Environment Management/Interface additions.
• Solution Design/Configuration/Development.
• Customisations – CTI Telephony/SMS.
• Bespoke Customer Portal Development.
• Chat Design/Development/Engagement Cloud.
• Integrations via SOAP/REST API’s.
• Analytics/Custom Reports
• Training Delivery