Oracle Service Cloud is a cloud based multi-channel CRM solution with a focus on providing excellent Customer Service experiences. It combines Contact Centre, Knowledge Base, Self-Service Web Portal, Chat & Social channels into a unified solution. It was formally known as Rightnow & was aquired by Oracle in 2011. Oracle Service Cloud integrates out of the box with Oracle CX Cloud Solutions; Oracle Policy Automation, Oracle Field Service & Oracle Engagement Cloud.
We are certified experts in Oracle Service Cloud, having worked with the solution since 2013. We have worked on projects in Australia, UK & Europe for organisations within the Retail, Automotive, Betting & Gaming, Local Government & Not-for-Profit sectors.
We are able to provide the following services related to Oracle Service Cloud: